Backup CA Productivity Accelerator Content and System folder.

Document ID : KB000012897
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

CA Productivity Accelerator instructions on how to back up data and system folder. The data should be backed up on a regular basis regardless of upgrades. However this document is useful as a reference on how to back up data correctly.

Question:

How do I properly back up existing content in a single user environment and a multiuser environment?

Environment:
Windows operating system is required
Answer:

In order to provide the fastest and highest level of support please open a service request at https://support.ca.com. A user account is required as well as the site ID for the customer's location.

A support request can also be opened by phone at the following locations.

Phone: (Within the U.S.) 1-800-CALL-CAI (225-5224)

International

http://www.ca.com/us/support/phone.aspx

 

File Attachments:
TEC1158071.zip