Besides the backup utilities supplied with the CA Dispatch product, is it OK to use other utilities such as DFDSS or FDR?
There is nothing wrong with using products like DFDSS or FDR to backup either the Dispatch database files or the LDS files.
However, the KEYs to having "GOOD" backups require:
- That both the database and LDS files be backed up at the same time.
- And, that when the backups are run, the Dispatch started task must be "down clean".
Running the backups with the Dispatch started task DOWN is the only way to ensure the integrity of the database files is not compromised and that they remain intact.