To troubleshoot and fix this issue please use the following steps:
- Log in onto the gateway
- run the backup utility from here using
/opt/SecureSpan/Gateway/config/backup/ssgbackup.sh -image <backupname> -v -ca
This will run the backup with a more verbose output in the console. Check for any line like:
Component 'ca' could not be backed up: Cannot back up custom assertions: /opt/SecureSpan/Gateway/runtime/modules/lib/OpenIDConnectAssertion-b753.jar (Permission denied)
The file mentioned in that line would be with the wrong protections.
Please change the permissions for this file to at least 444, with the owner layer7, group layer7.
chmod 444 <filename>
chown layer7 <filename>
chgrp layer7 <filename>