AXA shows no data under "APP TRANSACTIONS"

Document ID : KB000072218
Last Modified Date : 27/02/2018
Show Technical Document Details
Issue:
Under Session details not seeing any data on the TRANSACTIONS tab i.e. "APP TRANSACTIONS" shows no data.
Environment:
App Experience Analytics (AXA), all versions
Resolution:
The following advice assumes that SDK APIs (https://docops.ca.com/ca-app-experience-analytics-digital-experience-insights-from-ca/ga/en/using/using-apis/android-custom-apis#AndroidCustomAPIs-CustomEvents,Metrics,andTransactions) are not being called to manually start/stop transactions:
Using the following steps edit the APP Profile to enable the "Mobile transactions" option "Automated":
  1. Select "Manage Apps" from the left drawer menu 
  2. Select the required Application name
  3. Select "Edit Profile" (bottom of the page) 
  4. Enable the "Mobile transactions" -> Automated option. 
  5. Save the changes (you may be prompted to save it as a different profile) 
  6. Quit/Kill the Mobile application from the Simulator/device. 
  7. Launch the application again, perform some navigations and then take the application to background and then to foreground. 
  8. The transactions should then show up under the Session details "Transactions" tab.