AWI throws a “Gateway Timeout” after a few minutes of inactivity

Document ID : KB000084786
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Gateway Timeout

The Automic Web Interface (AWI) displays a 'Gateway Timeout' error message after a few minutes of inactivity.

Running the AWI without WebSockets (push=false) leads to the 'Gateway Timeouts' after a few minutes with no activity.

Pop-up Error Message:

 
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Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: This is caused by not refreshing the user session automatically after some time.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automic Web Interface 12.1.0 - Available
Automic Web Interface 12.0.1 – Available
Additional Information:
Workaround :
Use the deprecated Java UserInterface (UI).