AWI: Parent Actions not available in Process Monitoring if Parent-Id is not selected for display

Document ID : KB000084549
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

In the Process Monitoring the right mouse-click actions “Open Parent Monitor” and “Parent Task executions” will appear only when the column Parent (Parent Run ID) is selected for display.

It does not matter if the Object has a parent or not, the actions are bound to the view settings not to the actual fact that there is a parent.

Investigation
  • Open Process Monitoring and deselect the Parent column,
  • If there are any objects that have a Parent in the monitoring you will not be able to run those two actions
  • "Open Parent Monitor" and "Parent Task executions" unless the Parent is selected for display.

 
Cause:
Cause type:
Defect
Root Cause: Parent Actions were not available in Process Monitoring if Parent-Id is not selected for display
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Automic Web Interface 12.2.0 - Planned release date: 2018-06-29
Automic Web Interface 12.1.2 - Planned release date: 2018-05-23
Additional Information:
Workaround :
Do not deselect Parent column view.