AWI login times out when SQL agent not started

Document ID : KB000084575
Last Modified Date : 08/06/2018
Show Technical Document Details
Issue:
Error Message :
In AWI:
Error message in AWI: Session Expired

In WP log:
U00011000 '' (RunID: '') could not be started on ''. See next message.

Logging into the Automic Web Interface (AWI) times out in a setup when the following conditions exist:
  • Custom attributes requiring an SQL query are defined within the perspectives
  • The SQL Agent is stopped
Environment:
OS: All
Cause:
Cause type:
Defect
Root Cause: No time limit is set for waiting for custom attributes to load.
Resolution:

Update to a fix version listed below or a newer version if available


Fix Status: In Progress

Fix Version(s):
Component(s): Automic Web Interface

Automation Engine 12.1.2 - Available
Automation Engine 12.0.5 - Available
Additional Information:
Workaround :
Start the SQL Agent.