AWI - Frequent disconnection of already logged in AWI session

Document ID : KB000098431
Last Modified Date : 30/05/2018
Show Technical Document Details
Issue:
AWI disconnects during normal operation with "Internal error":
 
User-added image

This can happen in any situation. It seems not restricted to special operations in AWI.

The AWI-logs shows errors like below:
 
2018-05-07 03:13:20,790 pool-2-thread-20917    [ERROR] AUTOMIC:1101/USER1/SUP NOUI 0000000363027625 +98826 [controls.messageprovider.MessageProvider] - Error message shown to user: RunID '363140853' could not be found.

2018-05-07 04:34:17,481 -127.0.0.1-8309-exec-3 [ERROR] AUTOMIC:1101/USER1/SUP NOUI 0000000362150400  [work.entrypoint.fragment.FragmentService] - Error while updating Fragment: com.uc4.ecc.plugins.ae.common.views.executions.ExecutionView@60a13dba

2018-05-07 05:14:08,561 pool-2-thread-21134    [ERROR] NOSESSION/- NOUI  +101263 [entrypoint.servlet.sso.SSORequestHandler] - Timeout waiting for task.
Cause:
The issue is still under investigation by CA development
Resolution:
Workaround: Restart AWI