AWI freezes with message "Failed to load the widgetset"

Document ID : KB000087573
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Failed to load the widgetset

AWI freeze and displays the following errors:
0EMb0000001QnIw.png
0EMb0000001QnJ1.png

Investigation:

Check the JVM heap memory setting of Tomcat.

This can be found in the ECC or AWI log.

 
eg: [awi_name]_awi_LOG_00.txt
---------------------------------
[uc4.webui.logback.osgi.EnvironmentLogger] - JVM Argument  -Xmx256m    
---------------------------------

or run command "java -X" in the terminal
Cause:
Cause type:
Configuration
Root Cause: JVM heap memory of Tomcat not enough to run AWI
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information:
Workaround :
Increase the JVM Heap memory of Tomcat (eg: -Xmx8192m).See the following links on how to increase the Heap Size: a) http://stackoverflow.com/questions/5984540/how-do-i-increase-memory-on-tomcat-7-when-running-as-a-windows-service b) http://wiki.razuna.com/display/ecp/Adjusting+Memory+Settings+for+Tomcat