AWI/ARA v12 executions - Workflow Monitoring page will not load

Document ID : KB000087418
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 7

Error Message :
N/A

Occasionally when clicking on the Workflow Monitoring page from the ARA perspective, the loading bars will show up in the middle of the screen but the page will never load. All other perspectives work fine. 

0EMb0000001FbwM.png
Environment:
OS Version: N/A
Cause:
Cause type:
By design
Root Cause: The file \Widgets.Workflows\widget.execution.js had new functions added in ARA 12.0. This is a caching issue where the user’s browser is referencing the old file.
Resolution:
1) Add <staticContent> configuration to the web.config files to skip caching: 
<system.webServer> 
.... 
<staticContent> 
<clientCache cacheControlMode="DisableCache" /> 
</staticContent> 
</system.webServer> 

2) Make sure all ARA instances in the F5 pool are updated to 12.0 

3) Restart the IIS Servers 

4) Clear browsers’ cache (Ctrl + Shift + Delete)


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Close the Web browser and relaunch the AWI.