AwE-5051 error -- with IIS on Windows

Document ID : KB000090444
Last Modified Date : 14/04/2018
Show Technical Document Details
AwE-5051 error -- with IIS on Windows
Detailed Description and Symptoms

After installing Applicaations Manager with IIS on Windows Server, an AwE-5051 error in a pop-up is displayed when trying to log into theĀ Automic client. Details from the error message look like the following: Could not parse
Got an IOException (null)
Parsing failed for null at<init>( at loading help set:
help/JavaHelp from codebase: RKV-CRD-APWMD1/web/classes/


?You need to be able to access JavaHelp.hs and JavaHelp.jhm pages.


?To fix the issue, have your IIS administrator add a extra mime type under help for web in IIS.

For more information, see the attached Microsoft knowledge base article