AwE-5008 LDAP error after upgrading to 8.0 SP9: javax.naming.InvalidNameException: Invalid name: @9

Document ID : KB000090484
Last Modified Date : 14/04/2018
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Issue:
AwE-5008 LDAP error after upgrading to 8.0 SP9: javax.naming.InvalidNameException: Invalid name: @9
Resolution:
Detailed Description and Symptoms

?After and upgrade to AM 8.0 SP9, users are unable to login to the AM GUI using their LDAP users. The following error is seen:

 

ErrorMsg: AwE-5008 LDAP authentication error (7/12/12 10:32 AM)
Details: null
javax.naming.InvalidNameException: Invalid name: @9
at javax.naming.ldap.Rfc2253Parser.parseAttrType(Unknown Source)

Investigation

?It was seen that after the upgrade, that the value of URL in the LDAP location info (LDAP configuration tab of the Master's agent) had a lot of @ symbols. Essentially the / symbol was getting replaced.

 

Before upgrade to SP9:
After upgrade to SP9:
ldap:@9;@@9;@ldap.automic.com:389


Solution

This issue is currently being investigated by our Development team and a fix will be evaluated for inclusion in a future service pack.

However, at this time, the workaround is to login as a non-LDAP user and edit the URL value in the LDAP location info to its original value. Following this, stop/restart all Master processes.