[AWA] Users do not have 'Add to Favorites' option when right click object from explorer window in AWI.

Document ID : KB000109994
Last Modified Date : 14/08/2018
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Question:
Users do not have 'Add to Favorites' option when right click object from explorer window in AWI.
User-added image
Answer:
Resolution:
  • This issue had been confirmed as a bug, "Access to Transport Case" should not have any affect on "Add to Favorites" feature. 
  • The fixed version is Automic Web Interface 12.0.6 will be released on planned date 2018-09-10.
Workaround:
  • Kindly check all your user privileges in client 0, in Access to Explorer Folders if user does not have right to "Access to Transport Case" then you won't see the "Add to Favorites" option in your user object right click menu.
  • The privileges windows:
User-added image
User-added image