[AWA] U00003620 Routine 'com.automic.search.lucene.builder.IndexBuilder' forces trace because of error.

Document ID : KB000116286
Last Modified Date : 28/09/2018
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Issue:
After upgraded to Automic Workload Automation v12.1:
At first JWP and JCP were unable to be started by user UC4, but can only be started by root (This was later found to be caused by an issue with Java)
After the another version of Java was installed, JWP and JCP can be started by UC4, however they are started with the following recursive error messages:
 ---------- JWP ----------
20180927/144510.741 - 24 U00003620 Routine 'com.automic.search.lucene.builder.IndexBuilder' forces trace because of error.
20180927/144521.070 - 24 U00045014 Exception 'java.lang.RuntimeException: "java.nio.file.AccessDeniedException: /applications/uc4/v12/server/bin/indexCache-12.1/0/segments_fv3q"' at 'com.automic.search.lucene.builder.IndexBuilderTransaction.createIndexWriterForClient():165'.
20180927/144521.073 - 24 U00045015 The previous error was caused by 'java.nio.file.AccessDeniedException: "/applications/uc4/v12/server/bin/indexCache-12.1/0/segments_fv3q"' at 'sun.nio.fs.UnixException.translateToIOException():84'.
---------- JCP ----------
20180927/152514.659 - 29 U00003620 Routine 'com.automic.search.lucene.searcher.IndexSearch' forces trace because of error.
20180927/152515.176 - 30 U00045014 Exception 'java.nio.file.AccessDeniedException: "/applications/uc4/v12/server/bin/indexCache-12.1/116/segments_fve2"' at 'sun.nio.fs.UnixException.translateToIOException():84'.
---------- --- ---------- 

 
Cause:
  • The lucene index builder forces trace due to java.nio.file.AccessDeniedException: (segments of index were not able to be accessed)
  • Possible cause: previously created index was by different privilege (root)
Resolution:
  • Stop JWP and JCP.
  • Delete IndexCache directory.
  • Start JWP and JCP and wait for new index search to be built.