[AWA] U00003422 WARNING: Cannot load conversation memory for server routine 'UCPRMPTR'

Document ID : KB000115830
Last Modified Date : 26/09/2018
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Issue:
Issue encountered on Automic Workload Automation:
Symptoms:
  • Start/restart a workflow with attached PromptSet (usually happens with a restart)
  • When "input required" message appears, open prompt and click "Cancel task"
  • Now the workflow is displayed as "Waiting for user input"
  • When canceling this workflow, it still displays "Waiting for user input" and the following error message appears in the log:
U00015006 System forced memory trace dump. 
U00003422 WARNING: Cannot load conversation memory '0012a1f1' for server routine 'UCPRMPTR'. 
U00011801 Error in Server routine 'UCPRMPTR', Server: 'AUTOMIC#WP011' AE system: 'AUTOMIC'.
Workaround:
  • The only way to resolve this issue it by selecting "Modify Status Manually"
Resolution:
The issue as addressed as a bug which had been fixed in following versions:
  • Automation.Engine 12.1.1
  • Automation.Engine 12.2.0