Avoid "Catalog connection to ITPAM failed" messages in view.log file of CA Service Catalog.

Document ID : KB000015238
Last Modified Date : 14/02/2018
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Introduction:

Often a lot of "Catalog connection to ITPAM failed" errors are being recorded in the view.log file.

Even without PAM being installed/running. How to get rid of those?

 

Question:

In CA Service Catalog, how to avoid "Catalog connection to ITPAM failed" messages in view.log?

Environment:
Windows, running CA Service Catalog.
Answer:

1. Login to the CA Service Catalog(SC)-UI with spadmin.

2. Goto Administration>Configuration.

3. Open the Option 'CA Process Automation'.  The 'CA Process Automation Configurations' page appears.

4. On this page, set ALL Properties to either 'No' or 'Not Configured'.

 

5. Clear the SC-environment:

a. Stop the CA Service Catalog services(Accounting and Catalog)

b. Empty/clear the %USM_HOME%\view\translets folder

c. (re)Move the %USM_HOME%\logs\*.log files

d. Clear the browser-cache

e. Start the CA Service Catalog services(Accounting and Catalog)

 

 

Additional Information:

Note:

Be sure that services setting for 'Approval Process' is not set to 'Workflow driven approval process'.

 

File Attachments:
TEC1261786.zip