Autosys Agent installation issue: Library error when restarting service

Document ID : KB000014261
Last Modified Date : 14/02/2018
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Introduction:

Autosys Agent installation issue: Library error when restarting service 
# /etc/init.d/waae_agent-WA_AGENT stop 
WAAE Agent (WA_AGENT) ./cybAgent.bin: error while loading shared libraries: /app s01/opentext/MediaManager/lib/libstdc++.so.5: ELF file data encoding not little- endian 
stopped.

Question:

When trying to do anything with the agent we get this error:

 

WAAE Agent (WA_AGENT) ./cybAgent.bin: error while loading shared libraries: /app s01/opentext/MediaManager/lib/libstdc++.so.5: ELF file data encoding not little- endian 
stopped.

Environment:
None
Answer:

The problem was that it was reading standard c++ libraries from another product that were not compatible. Client needed to modify the startup script to not read the libs from Media Manager.