AUTOSERV is not set

Document ID : KB000008537
Last Modified Date : 14/02/2018
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I have installed the software and the services are running, however, I cannot enter autosys_secure as it says environmental vriables AUTOSERV/AUTOUSER not set even though I can see them set in the Admin GUI. 

Autosys version 11.3.x

Customer had run the program initiautosys.exe and this reinitialized the variables AUTOSERV and AUTOUSER


Customer set back manually these variables AUTOSERV and AUTOUSER with correct values and this resolved the problem.