AUTOSERV is not set

Document ID : KB000008537
Last Modified Date : 14/02/2018
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Issue:

I have installed the software and the services are running, however, I cannot enter autosys_secure as it says environmental vriables AUTOSERV/AUTOUSER not set even though I can see them set in the Admin GUI. 

Environment:
Autosys version 11.3.x
Cause:

Customer had run the program initiautosys.exe and this reinitialized the variables AUTOSERV and AUTOUSER

Resolution:

Customer set back manually these variables AUTOSERV and AUTOUSER with correct values and this resolved the problem.