Automic Web Interface panels are missing for RA solutions

Document ID : KB000088202
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

Once a new RA solution is loaded it does not show the Automic Web Interface panels. This can happen for all the RA solutions, the screenshots shown below represent the RA FTP solution.

Connection object is missing the FTP entry:

0EMb0000001UyH6.png

Correct behavior:

0EMb0000001UyH1.png

FTP job is missing the FTP entry:

0EMb0000001UyHB.png

Correct behavior:

0EMb0000001UyHG.png


 
Environment:
OS Version: N/A
Cause:
Cause type:
Other
Root Cause: Apache Tomcat is storing the old value in its cache.
Resolution:
Either stop and start the Automic Web Interface through Tomcat manager.

0EMb0000001UyHL.png

Restart the Tomcat service.


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A