Automic Automation Engine - U00003405 Server routine 'UCEXVAR' not found.

Document ID : KB000119977
Last Modified Date : 06/11/2018
Show Technical Document Details
Issue:
These error message are found in the WP log files of the Automation Engine and trace files are written:

U00009907 Memory dump 'SRPL' (Address='0000000001558920', Length='1296')
          00000000  25255352 30310400 00000000 20202020  >%%SR01......    <
          00000010= 20202020 20202020 20202020 20202020  >                <
          00000400  20202020 20202020 20202020 00000100  >            ....<
          00000410  00010000 A0590200 A0AC5D00 70871E00  >.... Y.. ¬].p‡..<
          00000420  2A534552 56455220 20202020 20202020  >*SERVER         <
          00000430  20202020 20202020 20202020 20202020  >                <
          00000440  55434558 56415220 00000000 57494E35  >UCEXVAR ....WINX<
          00000450  31392020 20202020 20202020 20202020  >XX              <
          00000460  20202020 20202020 20202020 55434558  >            UCEX<
          00000470  56415220 01000000 57494E35 31392020  >VAR ....WINXXX  <
          00000480  20202020 20202020 20202020 20202020  >                <
          00000490  20202020 20202020 4D513143 50303032  >        MQ1CP002<
          000004A0  72396F00 00000000 2A435030 30322330  >r9o.....*CP002#0<
          000004B0  30303030 31313220 20202020 20202020  >0000112         <
          000004C0  20202020 20202020 31302E31 37392E31  >        99.999.9<
          000004D0  34342E31 35323A36 30313730 20202020  >99.999:99999    <
          000004E0  20202020 20202020 2A505249 4D415259  >        *PRIMARY<
          000004F0  20202020 20202020 20202020 20202020  >                <
          00000500  20202020 20202020 01000000 00000000  >        ........<
U00009907 Memory dump 'Input Area' (Address='0000000006CF0A40', Length='256')
          00000000  45585155 45525920 30310000 00000000  >EXQUERY 01......<
          00000010  E2070900 16001700 09003800 00000000  >â.........8.....<
          00000020  FC5F4234 00000000 00000000 00000000  >ü_B4............<
          00000030= 00000000 00000000 00000000 00000000  >................<

U00011801 Error in Server routine 'UCEXVAR ', Server: 'UC4#WP003' AE system: 'UC4'.
U00003405 Server routine 'UCEXVAR' not found.
U00015006 System forced memory trace dump.
U00003631 Dump caused by:
U00003405 Server routine 'UCEXVAR' not found.
U00011801 Error in Server routine 'UCEXVAR ', Server: 'UC4#WP003' AE system: 'UC4'.

This occurs when a Windows Agent attempts to send an EXQUERY message to a WP. 
Resolution:
This error has been discovered and corrected during performance testing for version 12.2.0.

The bug is handled in our JIRA ticket AE-17155 - Forced trace: U00003405 Server routine 'UCEXVAR' not found.
The correction for the issue has been delivered in the following releases:
Automic Automation Engine 12.0.6 - Available
Automic Automation Engine 12.1.3 - Available
Automic Automation Engine 12.2.0 - Available

To resolve your issue, please install the Windows Agent component of one of the releases listed above.