Automation software AutoOps hangs during automated shutdown and has to be force terminated for the shutdown to complete.

Document ID : KB000048023
Last Modified Date : 14/02/2018
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Description:

Automation software AutoOps hangs during automated shutdown and has to be force terminated for the shutdown to complete.

CA Top Secret has already completed shutdown.

Solution:

Check the console and make sure AutoOps does not submit another job after CA Top Secret has completely shutdown.

With CA Top Secret Control Option DOWN(BW,SB,TN,OW) set, any batch job will wait because CA Top Secret is no longer active.

Since the system is being shutdown, the job will continue to wait and never run.