Automation Point Remote Viewer install fails with Procutiul::StopServices -> Function = 'OpenSCManager' Failed with error code='5'

Document ID : KB000049544
Last Modified Date : 14/02/2018
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Description:

When trying to install the Automation Point Remote Viewer (client install), you get the error message:

Procutiul::StopServices -> Function = 'OpenSCManager' Failed with error code='5'

Even if you use to execute the Setup program with 'run as administrator'.

Solution:

To install the Remote Viewer you need to belong to the Administrator group, or have Administrator rights. But you also can use the 'run as administrator'. However when you use this, you don't should use the setup.exe on the Automation Point DVD, but the actual Remote Viewer install exe.

You can find this exe on the DVD at '..\clientInstall\apClientInstall.exe'.

Running this with the right mouse click option 'run as administrator' will install the remote viewer.