Automation Engine does not start on Linux

Document ID : KB000128818
Last Modified Date : 05/03/2019
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Issue:
Automation Engine, Utilities and Service Manager do not start on Linux due to the operating system libraries provided with the IMAGE of Automation Engine 12.1.X and 12.2.X.

The following libraries are provided with the IMAGE of Automation Engine. All are located in the AutomationEngine/bin, Utilities/bin and ServiceManager/bin:

libgcc_s.so
libgcc_s.so.1
libstdc++.so
libstdc++.so.6
libstdc++.so.6.0.3

 
Cause:
The linux libraries are included with the binaries as older versions of linux did not always have them by default, so CA Automic included them so that our processes would still work in case the linux system did not.
 
Resolution:
The issue can be resolved by y deleting the following lib files from AutomationEngine/bin, Utilities/bin and ServiceManager/bin: 

libgcc_s.so
libgcc_s.so.1
libstdc++.so
libstdc++.so.6
libstdc++.so.6.0.3