Automatic Disabling of Users locked until 3000-01-01

Document ID : KB000057603
Last Modified Date : 14/02/2018
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Issue

Rally has?put security measures in place for users who have not logged in for a period of a year or more (>=365 days) that will automatically disable and lock the account resulting in the password reset email stating that the account has been locked until 3000-01-01.

There are specific steps that need to be taken in order to unlock an account that has been inactive.

Resolution

Below are the steps?to take to re-enable the user account:

  1. A Subscription Admin will need to enable the user as well as unlock the user account.
  2. The User should then use the ?Forgot Your Password?? link on the Rally login page to trigger a password reset email
  3. Users should use the link provided in the email to reset their password
  4. Users will then need to login with their new Rally password
  5. Then immediately log out of Rally
  6. Log back in again

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