CA NFA Auto Enable Interfaces changing itself to false on its own

Document ID : KB000117212
Last Modified Date : 20/10/2018
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Issue:
Auto Enable Interfaces option keeps changing itself to false on its own.

Running 9.3.6.

This can also prevent an individual interface from being Licensed.

The \Reporter\logs\Pump*.log will have a message like below:

9:30:23 4 - DataConverter - Failed to create agent for 0.0.0.1::1430 :
NQS_BUS_20001: Received data for aggregate interface 0.0.0.1::10.194.143.61::1430 which does not exist.
NetQoS.ReporterAnalyzer.Business.Pump.i18nDataDiscardedException: Received data for aggregate interface 0.0.0.1::10.194.143.61 which does not exist. at NetQoS.ReporterAnalyzer.Business.Pump.DataConverter.CreateAgent(Interface snmpInterface, IPAddress routerAddress, IPAddress harvesterAddress, UInt32 persistentIfIndex)
9:30:23 6 - ConsoleEventProducer: The following events were sent:
9:30:23 6 - ConsoleEventProducer: [Event Type='Log' SubType='CA Network Flow Analysis Console Log' Id='276' State='Opened' Description='Pump:
DataConverter: Failed to create agent for 0.0.0.1::1430']
9:30:23 4 - DataConverter: Due to errors, pump will not attempt to create any more agents until 9:45 AM
9:30:23 6 - ConsoleEventProducer: The following events were sent:
9:30:23 6 - ConsoleEventProducer: [Event Type='Log' SubType='CA Network Flow Analysis Console Log' Id='277' State='Opened' Description='Pump:
DataConverter: Due to errors, pump will not attempt to create any more agents until 9:45 AM']
9:30:23 4 - DataConverter: Due to errors, disabling all existing interfaces that don't have agents.
9:30:23 6 - ConsoleEventProducer: The following events were sent:
9:30:23 6 - ConsoleEventProducer: [Event Type='Log' SubType='CA Network Flow Analysis Console Log' Id='278' State='Opened' Description='Pump:
DataConverter: Due to errors, disabling all existing interfaces that don't have agents.']
9:30:28 4 - DataConverter: 1538404200-10.194.143.61.flt Total Records: 2547, Discarded 5.7% (Unknown Interface: 0, Disabled Interface: 143, Interface Other: 0, Unknown Protocol: 0)
Environment:
Win 2012, For NFA 9.3.6 only
Cause:
DE336698

The auto-enable switch is not the issue.

The cause of the problem is after an aggregate is created in console UI
and it is sent for processing through FLT file from harvester,
the console is trying to create an interface and agent for that aggregate in reporter db.

Because aggregates are created from agents only, there is no need to create an interface
or agent again in db for any aggregate.
Resolution:
Apply the Cumulative patch 9.3.6.FIX_9.3.6.05.zip.
This includes the fix for this defect DE336698.

ftp://ftp.ca.com/pub/netqos/product_patches/NFA/9.3.6/9.3.6.FIX_9.3.6.05.zip
 
Additional Information:
This issue has also been addressed on all later versions of NFA.
File Attachments:
9.3.6.FIX_9.3.6.05_README.txt