Authentication failed: invalid session id token

Document ID : KB000084690
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
In the universe.log:
|ERROR|X|IO|pid=14156.22| k_vrfAuthSId | k_vrfAuthSId in error [0]
|ERROR|X|IO|pid=14156.22| kTrtAuthRequest | Authentication failed: invalid session id token (error -1)
|ERROR|X|IO|pid=14156.22| k_select_accept_aut | kTrtAuthRequest in error [-1]
|ERROR|X|IO|pid=14156.22| u_io_thread_trt | New client 113 (UniViewer400/ on SERVER_NAME) authentication failed: Authentication error (Authentication request error)

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.x
Description : Impossible to display Job Runs of a Dollar Universe 6 node after having left the Univiewer Console opened more than 24 hours.
The above Error message is displayed in the log.
OS: All
Cause type:
Root Cause: Univiewer Console Session token expired ( by default, after 24 hours).
This is defined in UVMS - Node Settings - Advanced Settings:
Session Expiration Delay (minutes) - 1440
UVC should automatically refresh the Session Token when displaying again the Job Runs.
If you want to force the renewal, you can refresh the Job Runs screen by clicking on the server icon.
(The sever icon with a orange triangle opens the context menu and can be found, just under the breadcrumb bar, left of | Group by | New Run |...)

Fix Status: No Fix

Additional Information:
Workaround :