Attempting to start the CA Service Desk Manager service fails with "Daemon manager may already be logged into slump"

Document ID : KB000104530
Last Modified Date : 04/07/2018
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Issue:

In a Windows environment, the CA Service Desk Manager Server service on the primary or secondary server is not running and cannot be started. 

 

Environment:
Windows environment
Conventional configuration : primary server, optionally one or more  secondary servers 
Cause:

Despite stopping the service, some CA Service Desk Manager processes are still running.

For example, these processes may still be up and running:

  • sslump_nxd,exe (one or more)
  • pdm_proctor_nxd.exe
  • pdm_d_mgr.exe
Resolution:
Remove the extraneous CA Service Desk Manager processes.

For example, start the Windows tool called Task Manager, click on the Details tab, right-click on each extraneous process and select "End task".

Task Manager showing sslump_nxd.exe
Additional Information: