Attachments upload does not work anymore

Document ID : KB000004697
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After the migration from 12.6 to 14.1 the upload from attachments does not work anymore. You can get the following errors in the stdlog:


12/06 16:04:12.36 <servername>  web:local 6440 ERROR ktweb.spl 3729 The repository daemon (rep_daemon:<SERVERNAME>) is not running, unable to initiate a session. open_upload_session request message timed out, set and increase NX_REP_DAEMON_TIMEOUT value:
12/06 16:04:12.66 <servername>  web:local 6440 SIGNIFICANT session.c 4025 This request took 30316 milliseconds to complete. session id:982880208 login name:ServiceDesk htmpl name:delayed_server_response.htmpl
12/06 16:04:26.32 <servername>  boplgin 8676 SIGNIFICANT bplaccess.c 5492 BOP Security timeout set to 30 seconds
12/06 16:04:26.47 <servername>  slump_nxd 9008 ERROR server.c 3730 Unable to handle fast-channel request from 17288|pdmweb:sygosrv672#-2d406f6a:158d4a66c82:-7fff to 17288|rep_daemon:<SERVERNAME>|TOP; reason: Process rep_daemon:<SERVERNAME> is not currently running

Environment:
CA Service Desk Manager 14.1
Resolution:

One possible reason may be the Servlet Server name. During the process of the migration the name of the box where the Servlet Server is running  was changed from <servername> to <SERVERNAME>. The Servlet Server name is case sensitive. Setting it equal to the hostname will solve the problem.