when we create a request using service "report an issue" and we attach both note and attachments, only the notes get synced and attachment failed to sync
com.ca.usm.ruleEngine.action.sdm.CreateIncidentException: Adding the notes to incident failed. Reason:NO AHD03055:Data partition Pre-Update restriction on Request
Attachment Sync and Policy based approval error
Please contact support.
Once you have encountered the issue the current resolution is to install:
1.T6D9362.CAZ on top of 17.1.
Note: This fix will be included in future rollups