Attachment download fails if its name contains circular brackets

Document ID : KB000108985
Last Modified Date : 01/08/2018
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Issue:
A user is able to attach a document which contains circular brackets in its name to a Change Order through Restful web services, but the same attachment is not able to be downloaded through the CA SDM UI.

The following error is displayed:

Download Failed - AHD11016: Failed to download the file 'sam(ple)text.txt' (file does not exist)
                 
Environment:
CA Service Desk Manager 17.1 RU1
All Supported Operating Systems
Resolution:
Please open a CA Support case and request the solution to Defect DE42674