Attach Service Type Automatically via Priority

Document ID : KB000039339
Last Modified Date : 14/02/2018
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Question:

How do I automatically attach a service type to incidents that corresponds to their priority?

 

Answer

If you navigate to the Administration Tab, open Service Desk->Application Data->Codes, and select Priorities.

priorities list.JPG

Then select the priority that you want to add an Service Type to, and you can add it on the Priority Detail form.

priorities detail.JPG

 

Save the Priority detail.

Now create a new ticket within CA SDM.  Select the priority that you updated with Service Type.  

Click on Service Type tab within the ticket you will see Service Type Event has been attached automatically.