AssetCollector plugin stops when collecting a xiu file

Document ID : KB000094723
Last Modified Date : 04/05/2018
Show Technical Document Details
Issue:
Plugin assetcollector stops itself when trying to collect some specific xiu files.

In TRC_ASSETCOLLECTOR_*.log The last lines are :
 
AssetColle|UploadInventoryA|assetregister.cpp   |000888|DETAIL | UploadInventoryAMCAM called
AssetColle|UpdateBAKFile   |assetregister.cpp   |001059|DETAIL | UpdateBAKFile called
AssetColle|MemMappedFileCop|Tools.cpp           |000069|DETAIL | memMappedFileCopy called
AssetColle|MemMappedFileCop|Tools.cpp           |000087|ERROR  | Cannot open source file C:\Windows\TEMP\<CompName>__raw_sw.inv
Environment:
ITCM 14.0 SP2
Cause:

The problem occurs if the section raw_software is empty in xiu file

<raw_software></raw_software>
Resolution:

Open a Support issue and ask for ITCM 14.0 SP2 fix T5IZ390
 
PROBLEM SYMPTOM: WIN-ASSETCOLLECTOR STOPS ABRUPTLY                 
----------------------------------------------------
Assetcollector stops abruptly(internal crash)
when there are files with empty raw_software tag