Asset Viewer Button Points to Incorrect URL

Document ID : KB000008535
Last Modified Date : 14/02/2018
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Issue:

When clicking on the Asset Viewer button from the CI detail screen, it attempts to launch an incorrect non-SSL URL, which results in a 404 error if SSL is being enforced in the environment.

Environment:
CA Service Desk Manager - ALL VERSIONSSSL Being enforced in the environment
Cause:

This may be caused by an incorrect value set for the @NX_SERVLET_SERVER_URL variable in the nx.env file.

Resolution:

Open the nx.env file and update the @NX_SERVLET_SERVER_URL as follows:

@NX_SERVLET_SERVER_URL=https://SERVERNAME:8443

Next, recycle CA Service Desk Manager services, and test launching the Asset Manager from a CI again.

It should now point to the proper URL and load correctly.