Asset Track errors when publishing Assets after UAPM upgrade.

Document ID : KB000052479
Last Modified Date : 14/02/2018
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Description:

Asset Track errors when publishing Assets after UAPM upgrade with the following message.

"Server was unable to process request. ---> Object cannot be inserted because it is a duplicate."

Solution:

UAPM and Asset Track use the API (Application Programming Interface) to add assets to the shared database. The API consists of a set of DLLs which are updated whenever a UAPM upgrade occurs.

Asset Track support must be contacted for a new set of DLLs that make up the API as they must be replaced independently anytime a UAPM upgrade occurs.