ASM Agent is not able to transmit metrics of the monitors into APM
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CA Application Performance Management
I keep receiving this error each time the Agent makes a request to the
[WARN] [pool-1-thread-1] [CloudMonitorIntegration.CloudMonitorAgent] Problem while getting global Cloud Monitor data (lists of monitors and checkpoints): com.wily.apm.cloudmonitor.cmconnector.rest.RestConnectionProblem: Problem while connecting to Cloud Monitor:
ASM Agent 9.5
In this situation, the 9.5 ASM Agent was being used, which is End of Service. So an upgrade is required.
The ASM API site has undergone a lot of internal changes since the 9.5 Agent was released, thus causing it to be incompatible with the ASM API. Since 9.5 has been End of Service for a few years now, no code change will be allowed to be done to make it work.
ASM Agent version 9.7 is compatible with the
URL but not with the
Recommendation: Upgrade the ASM Agent to a minimum of 9.7 and use the
URL (newer 10.x ASM Agents can use the
URL). Best move would be to upgrade to the 10.7 version of the Agent.
Please see the APM Product release and support lifecycle dates below.
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