ASM Agent is not able to transmit metrics of the monitors into APM

Document ID : KB000105783
Last Modified Date : 10/07/2018
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I keep receiving this error each time the Agent makes a request to the or urls 
 [WARN] [pool-1-thread-1] [CloudMonitorIntegration.CloudMonitorAgent] Problem while getting global Cloud Monitor data (lists of monitors and checkpoints): Problem while connecting to Cloud Monitor:<user name>&password=[**redacted**] 
ASM Agent 9.5
In this situation, the 9.5 ASM Agent was being used, which is End of Service.  So an upgrade is required.

The ASM API site has undergone a lot of internal changes since the 9.5 Agent was released, thus causing it to be incompatible with the ASM API. Since 9.5 has been End of Service for a few years now, no code change will be allowed to be done to make it work. 

ASM Agent version 9.7 is compatible with the URL but not with the URL
Recommendation: Upgrade the ASM Agent to a minimum of 9.7 and use the URL (newer 10.x ASM Agents can use the URL).  Best move would be to upgrade to the 10.7 version of the Agent.

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