ASAP is not working with java version "1.8.0_31"

Document ID : KB000008394
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When trying to launch the Automation Studio (ASAP) jnlp it returns an:

Application Error

Unable to launch the application. 

 

Details button shows:

Error: Unsupported JNLP version in launch file: 8.0+. Only versions 6.0, 1.5, and 1.0 are supported with this version. Please contact the application vendor to report this problem.

 

Launch File tab shows:

<jnlp spec="8.0+" codebase="http://raserver:8080/nolio-app">
.....
    <java version="1.8+" initial-heap-size="64m" max-heap-size="512m" java-vm-args="-XX:+HeapDumpOnOutOfMemoryError"/>
.....

 

Exception tab shows:

JNLPException[category: Launch File Error : Exception: null : LaunchDesc:
<jnlp spec="8.0+" codebase="http://stegr04-ond1421:8080/nolio-app">
.....
   <java version="1.8+" initial-heap-size="64m" max-heap-size="512m" java-vm-args="-XX:+HeapDumpOnOutOfMemoryError"/>
.....

 

Environment:
Release Automation v6.3.0.9713 and aboveJava JRE 1.8.0_31Windows 10
Cause:

Incompatible version of Java. 

Resolution:

Per the product documentation, Java JRE/JDK 1.8.0_60+ (or above) is required to launch ASAP. The section in the documentation that states this can be found here: Automation Studio UI Support