ARD: While exporting Test Case into ALM, path image is not getting attached to the test case

Document ID : KB000072359
Last Modified Date : 01/03/2018
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Issue:
While exporting test case into ALM, the path image is not getting attached to the test case. For a given model, when exporting the test cases from ARD into HP QC, the path image is not getting attached. However, for other models it is working. 
Environment:
CA Agile Requirements Designer (ARD)- Agile Designer, ALM REST Connection, HP ALM
Cause:
This is a known defect in ARD 2.5.5. The problem is creating the image fails if it is too big and currently we create an image pixel for pixel for what we display in ARD.
Resolution:
There is a patch available for this issue if you are using ARD 2.7 and below, or you can upgrade to ARD 2.8.

If you need a patch, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html. In the support case, reference this knowledge document and patch AgileDesigner-2.7.000.27.zip. Once provided by support, you will use these instructions to download and apply the patch: https://comm.support.ca.com/kb/how-to-apply-patches-for-tdm-and-ard-components/kb000010931.

You can download the latest version of ARD by following the directions in this document: https://comm.support.ca.com/kb/how-to-download-agile-requirements-designer/kb000009613.