ARD: Unable to access HP ALM- 503 error

Document ID : KB000072366
Last Modified Date : 28/02/2018
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Issue:
I am unable to access the HP ALM server at http://almapp-test01.ca.com:8080/qcbin/start_a.jsp. I have the access, but am receiving a 503 error.
Environment:
CA Agile Requirements Designer (ARD)- Agile Designer, ALM REST connector
Resolution:
The URL needs to be in a specific format when connecting to ALM through the ARD connector. It should look like http://almapp-test01.ca.com:8080. In this case, the qcbin/start_a.jsp needs to be removed.

Here is more information on connecting ALM with ARD: https://docops.ca.com/ca-agile-requirements-designer/2-7/en/integrations/integration-with-lifecycle-tools/integrate-with-hpe-alm-rest.
Additional Information:
If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html