ARD: Failed to create OpenGL context for format QSurfaceFormat

Document ID : KB000072788
Last Modified Date : 08/03/2018
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Issue:
When launching ARD, I am receiving the following error: Failed to create OpenGL context for format QSurfaceFormat

User-added image
Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
Cause:
The root cause of this issue is an outdated graphics card. 
Resolution:
We suggest working with your internal IT team to receive an updated graphics card. 

You can read more about the cause and resolution here:
https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064 
https://social.msdn.microsoft.com/Forums/windowsserver/en-US/af120948-0f50-4111-a5a3-e962354e2cce/error-failed-to-create-opengl-context-for-format-qsurfaceformat?forum=winserver2008appcompatabilityandcertification