ARD 2.10 Crashing when accessing Automation window

Document ID : KB000123056
Last Modified Date : 14/12/2018
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Issue:
When accessing the Automation window, ARD version 2.10.000.10 is reporting fatal error and crashing.
Cause:
Engineering has reviewed the crash data and this is related to a crash they have been working on. The issue itself is related to some sort of incompatibility between the Qt’s webview and the OpenGL installed on the system.

We have encountered it in previous releases of ARD. Engineering has implemented additional functionality, in ARD 2.10, to detect the issue beforehand and remove Ace Editor from the dropdown, but apparently there are still some configurations that we do not recognize as troublesome.
Resolution:
The issue can be temporarily resolved by setting the Editor Type in Setting to “Plain Text”. That should stop the crashes.

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