ArchMgr shutting down viewing events in OneClick

Document ID : KB000005375
Last Modified Date : 14/02/2018
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Issue:

When adding multiple event type filters in OneClick, there was an issue when loading the events. The events would not load and eventually the archive manager would crash.

Environment:
Spectrum 10.1Spectrum 10.1.1Spectrum 10.1.2
Cause:

The issue involves core of Archive Manager which forms the mysql queries to fetch events data.

Resolution:

The fix involves changes to the core of Archive Manager which forms the mysql queries to fetch events data. This fix will be delivered in Spectrum 10.2.1.

Additional Information:

As a workaround, reducing the number of event types filtered on will allow this function to work. At least until 10.2.1 is released and the issue will be resolved.