ArchMgr is down and unable to start

Document ID : KB000008794
Last Modified Date : 06/02/2019
Show Technical Document Details
Issue:

After following knowledge document KB000036143 "How to configure Spectrum to automatically start at system startup." located at https://comm.support.ca.com/kb/how-to-configure-spectrum-to-automatically-start-at-system-startup/kb000036143, the Archive Manager will not start. The following error is seen:


Problem with extracting / launching the ARCHMGR install ticket:

No such file or directory:

Cause:

The problem is processd is unable to determine the user to start the Archive Manager process. 

Resolution:

Open ArchMgr.idb file ($SPECROOT/lib/SDPM/partslist)

Find "TICKETUSER" entry as below

#TICKETUSER;spectrum;

 Uncomment the line it should appear as below

 TICKETUSER;spectrum;

 Restart Processd service

 cd $SPECROOT/lib/SDPM

./processd --restart

 

NOTE: Verify the username given in the initial_user_model_name attribute in .vnmrc ($SPECROOT/SS) file and TICKETUSER are same.

If the users do not match then you need to update the TICKETUSER field to match the entry in the .vnmrc file.  Do not change the .vnmrc entry.