Open ArchMgr.idb file ($SPECROOT/lib/SDPM/partslist)
Find "TICKETUSER" entry as below
Uncomment the line it should appear as below
Restart Processd service
Verify the username given in the initial_user_model_name attribute in .vnmrc ($SPECROOT/SS) file and TICKETUSER are same.
If the users do not match then you need to update the TICKETUSER field to match the entry in the .vnmrc file. Do not change the .vnmrc entry.