Archive Manager Crash when it is trying to close the event clients

Document ID : KB000109752
Last Modified Date : 06/08/2018
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Issue:
In some rare situations, we may notice a Archive manager Crash when it is trying to close / shutdown the event clients (AlarmNotifier). We may also see a core dump when the crash occurs
Environment:
Spectrum 10.2.3
Cause:
The crash occurs when Archive Manager is  trying to close/shutdown the event clients (AlarmNotifier). This happens in a rare scenario, when we were trying to delete the client object which we had already deleted.


 
Resolution:
Added the check on CsDelete Defination and some other checks to prevent a crash when SQL server connection gets lost. This is addressed via patch "Spectrum_10.02.03.D412.

Please contact CA Support to request the patch