ARA login pages loses system name from dropdown

Document ID : KB000088180
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Logon error: Access denied

ARA login pages loses system name from dropdown

After logging out of ARA and leaving the webpage for a short while, upon trying to log back in i get a login error and can see that the system name is missing from the dropdown box.

To get around this i either have to shut and re-open the webpage or delete /Login.aspx?ReturnUrl=%2fDefault.aspx off the end of the URL and reload the page and then the dropdown populates with the system name.

0EMb0000001UP8X.png

 
Cause:
Cause type:
Defect
Root Cause: This was an Issue with the login data, which should be kept within the session
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
ARA 5.1.4 - already available
Additional Information:
Workaround :
Refresh the login screen or restart browser session