ARA Invalid credentials to start execution

Document ID : KB000118607
Last Modified Date : 25/01/2019
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We are using External Approval, and sometime after the approval, we got the authentication issue, that cause the deployment failed, 
User-added image
Release.Manager 9.0.0, Release.Manager 8.0.1 HF1, Release.Manager 7.0.4 HF2 
The issue was found and fixed with Release.Manager 8.0.3 in Release Manager. The Package is available for download at the Automic-Support-Zone (
Hotfix-Description: Executions sometimes fail with "Invalid credentials" after approval requests are approved.
An issue has been fixed where the error "Invalid credentials to start execution" was displayed after the approval requests were approved. The user is now prompted to enter a password if the execution requires approvals. This password prompt can be configured in the customer.config file. It is disabled by default.
<add key="ExecutionDlg.RequirePasswordIfApprovalsAreNeeded" value="false"/> 

The fixes also provided in below version
Release.Manager 9.0.0, Release.Manager 7.0.6, Release.Manager 8.0.3