ARA Execution start attempts failed and cannot be recoverable.

Document ID : KB000084994
Last Modified Date : 14/04/2018
Show Technical Document Details
Affects Release version(s): 7;8

Error Message :
Execution start attempts failed and cannot be recoverable.

If attempting to increase the approval time out by setting either

<add key="GracePeriod" value="P1D" /> in ...\automic\Tools\ARA\WebUI\customer.config 


<add key="GracePeriod" value="1440" /> in ...\automic\Tools\ARA\WebUI\customer.config

when the workflow is executed it requires approval.  If approval is given after 1 hour, the execution will be set to failed (Execution start attempts failed and cannot be recoverable).

OS Version: N/A
Cause type:
Root Cause: Approved executions could not start due to incorrect grace period handling.
Update to a fix version listed below or a newer version if available.

The Package is available for download at the Automic-Support-Zone ( 

Hotfix-Description: Incorrect behavior of approval grace-period 

After the execution is approved, it could not start because of incorrect grace period handling. The system now uses Approval System > Grace Period (customer.config) to determine if the execution should continue after being approved.

Fix Status: Released

Fix Version(s):
Release Manager 8.0.0 - Available
Release Manager 7.0.3 - Available
Additional Information:
Workaround :