Approver's Home -> My Accounts -> Manage Privileged Account Requests shows "No requests were found"

Document ID : KB000004824
Last Modified Date : 14/02/2018
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Issue:

Approver has approved a Privileged Account request, but when the approver goes to Home -> My Accounts -> Manage Privileged Account Requests shows "No requests were found"

Logging in as SuperAdmin and going to Home -> My Accounts -> Manage Privileged Account Requests shows the request.

Resolution:

1) Users and Groups -> Roles -> Privileged Access Roles -> Modify Role, search for and select "SAM Target System Manager" 

 

2) Go to the Members tab

 

3) Edit Member rule so it is: 

 

where ( Admin roles = "SAM Target System Manager" ) 

 

4) Edit the Scope Rules, so they are: 

Endpoint 

(all) 

Privileged Account 

(all) 

Privileged Account Password Policy 

(all) 

Privileged Account Request 

(all) 

Snapshot Type 

(all) 

User 

(all) 

 memberpolicies.png

5) Press submit, and wait for "Task Completed" 

 

The approver should now see requests in "Manage Privileged Account Requests". 

 

Note: Requests may take a minute or so to appear in "Manage Privileged Account Requests" after they are approved.