Applications Manager logins using LDAP timeout

Document ID : KB000084772
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
AwE-5008
ErrorMsg: AwE-5008 LDAP authentication error (11/30/15 10:13 AM)
Details: null
javax.naming.CommunicationException:[Root exception is java.net.ConnectException: Connection timed out]

With LDAP functionality enabled, occasionally LDAP logins to the client receive a time out error similar to the one above and the user is unable to log in to the client after entering the correct credentials.




 
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Currently being researched, but additional debug information has been added to AM v9.1.2 to show parameters passed before the timeout occurs to provide more insight into the issue.
Resolution:
Additional debugging has been added to Applications Manager (AM) version 9.1.2 to help to gather additional information as to why this occurs.

If you are currently experiencing this issue, please upgrade AM  to a version of 9.1.2 or later. Then submit RmiServer<timestamp>.log files with debug enabled to Automic Support, taken during the time of a timeout.


Fix Status: Released

Fix Version(s):
Applications Manager 9.1.2 - Available
Additional Information:
Workaround :
Wait for 5 minutes, then try to login again.