Application is sending the following error "File or Assembly Name wily.Agent, or one of the dependencies was not found"

Document ID : KB000008943
Last Modified Date : 14/02/2018
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Issue:

The agent was working almost a year and suddenly without any Agent or Application change no more metrics were showing.

 

Environment:
Agent 10.2SysAct Java ApplicationWindows 2012
Cause:

The problem was that the Wily Agent core file is missing.

The wily.Agent.dll file might have been deleted by an external source, i.e. an AntiVirus program

Resolution:

To resolve this issue, restore the wily.Agent.dll from the last known good backup from the System Restore point.

 

Additional Information:

It is recommend is to check the antivirus’s configuration and exclude the Agent directory to avoid this issue from happening again in the future.