Application doesn’t startup after enabling BrowserAgent

Document ID : KB000091930
Last Modified Date : 06/09/2018
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Introduction:
Application doesn’t startup after enabling BrowserAgent - Checklist
Environment:
APM 10.5 and higher version
Instructions:
1. Disable automatic injection and cookie insertion

Java:
introscope.agent.browseragent.autoInjectionEnabled=false
introscope.agent.browseragent.response.decoration.enabled=false

NET:
introscope.agent.browseragent.autoInjectionEnabled=false
introscope.agent.browseragent.responseCookieEnabled=false

2. If the problem doesn't persist, enable the above features 1 by 1 to isolate the issue

3. Gather DEBUG logging

Java:
Open the IntroscopeAgent.profile
set log4j.logger.IntroscopeAgent.BrowserAgent=TRACE#com.wily.util.feedback.Log4JSeverityLevel,logfile
Reproduce the issue

.NET:
open the logging.config.xml,
set <level value="DEBUG">,
save the IntroscopeAgent.profile so the change in the logging.config.xml is trigger immediately
Reproduce the issue

4.Open a support case with CA Support and include

- AGENT_HOME/core/config/IntroscopeAgent.profile
- Agent DEBUG logs
- Application logs